Refund & Cancellation Policy

01Cancelling your subscription

You can cancel your Subscription at any time from your Account settings, or by emailing support@revlo.cc. Cancellation stops future auto-renewal charges, and you retain access to paid features until the end of your current billing period — we do not cut off access mid-cycle when you cancel.

02Refund eligibility

Because Revlo provides digital access to software features rather than a physical product, fees already charged for a billing period are generally non-refundable once that period has started. This reflects that the Subscription unlocks usable access immediately upon payment.

We will consider a refund, in whole or in part, in the following cases:

• You were charged more than once for the same billing period (duplicate charge);
• You were charged after successfully cancelling before the renewal date;
• A verified technical fault on our end prevented you from accessing paid features for a significant part of the billing period;
• You were charged due to a clear pricing or billing error by Revlo.

03How to request a refund

Email support@revlo.cc within 7 days of the charge, with your registered email/phone number and the transaction reference from your payment confirmation. We may ask for additional details to verify the issue before processing a refund.

04Refund timeline

Approved refunds are initiated to your original payment method within 7–10 business days of approval. Depending on your bank or payment provider, it may take a further 3–7 business days for the amount to reflect in your account. Revlo does not charge any processing fee on approved refunds; however, gateway or bank charges (if any) may be deducted as applicable.

05Failed & duplicate payments

If a payment fails but an amount was debited from your account, it is typically auto-reversed by your bank or our payment gateway partner within 5–7 business days. If it is not reversed automatically, contact us with your transaction reference and we will help resolve it with the payment gateway partner.

06Free trials & free tier

Where Revlo offers a free trial or free-tier plan, no payment is collected during that period, and therefore no refund applies. If a paid Subscription begins automatically at the end of a trial, you will be notified in advance so you can cancel before being charged.

07Changes to this Policy

We may update this Policy from time to time. Material changes will be notified via the Platform or email at least 7 days before taking effect. The "Last updated" date above reflects the most recent revision.